1. General Policy

Due to the nature of chilled and perishable food products, The Chilled Kitchen is unable to offer refunds or exchanges once products have left the premises unless the product is proven to be:

• Faulty
• Unsafe
• Damaged at the point of sale
• Incorrectly supplied

2. Reporting Issues

Any issues with products must be reported within 24 hours of purchase.

Customers may be asked to provide:

• Proof of purchase
• Product packaging
• Photographs of the product
• Batch or use by information

3. Storage Responsibility

Customers are responsible for ensuring products are stored correctly after purchase.

All chilled products must be refrigerated below 5°C immediately after purchase.

Refunds cannot be issued for products affected by incorrect storage, misuse or failure to follow heating instructions.

4. Allergies & Dietary Requirements

Ingredient and allergen information is clearly displayed on packaging.

Customers are responsible for reviewing allergen information before consumption.

Refunds will not be issued where allergen information has been clearly provided.

5. Delivery Orders

Customers must check delivery orders upon arrival.

Any missing or incorrect items should be reported immediately.

6. Approved Refunds

Where a refund is approved, refunds will be processed using the original payment method where possible.

Refund processing times may vary depending on the payment provider.

7. Contact Information

The Chilled Kitchen
0161 647 7998