Frequently Asked Questions
Everything you need to know about The Chilled Kitchen — our meals, subscriptions, collection and delivery, and TCK Rewards.
What is The Chilled Kitchen?
The Chilled Kitchen (TCK) is a premium fresh food brand by AI Catering Services, offering chef-prepared meals through our flagship store, takeaway service and flexible meal subscriptions. Our meals are freshly prepared, chilled and ready to enjoy at your convenience.
How do the meal subscriptions work?
Choose a meal plan that suits your lifestyle, select your meals each week and we'll prepare them fresh for collection or delivery (where available). You can pause, skip or cancel your subscription at any time.
Can I choose my own meals?
Yes. Our weekly menu offers a variety of dishes, allowing you to mix and match meals based on your preferences. Menu selections may vary depending on your subscription plan.
How long do the meals stay fresh?
Our meals are freshly prepared and chilled to maintain quality and freshness. Storage instructions and use-by dates are clearly displayed on every meal.
Do you offer vegetarian, vegan or healthier options?
Yes. We aim to provide a wide variety of meals, including healthier choices as well as vegetarian and other dietary options. Our menu continues to expand based on customer feedback.
Can I collect my order or do you offer delivery?
Customers can collect orders from The Chilled Kitchen flagship store, and local delivery is available in selected areas. Delivery options will be displayed during checkout.
Can I pause or cancel my subscription?
Absolutely. We understand that plans change. You can pause, skip or cancel your subscription easily through your account before your next billing cycle.
Do I earn rewards when I purchase meals?
Yes. Every eligible purchase made in-store, through takeaway or via a subscription earns TCK Rewards Points. Your points can be redeemed for discounts, exclusive offers and other member benefits.
How do I heat my meals?
Each meal includes simple heating instructions on the packaging. Most meals can be heated in either a microwave or oven while maintaining their quality and flavour.
Do you cater for allergies and dietary requirements?
We clearly label ingredients and common allergens on all meals. While we take great care during preparation, our kitchen handles a variety of ingredients, so customers with severe allergies should contact us before placing an order.
Do I need to order in advance?
Walk-in customers are always welcome, subject to availability. Pre-ordering is recommended to guarantee your preferred meals.
Can I order for someone else?
Yes. You can place an order on behalf of friends, family or colleagues for collection or delivery.
Can I place large or corporate orders?
Yes. We offer catering trays, meal packages and corporate food solutions. Please contact us for larger orders and business enquiries.
When will I be charged for my subscription?
Your subscription is billed automatically according to your selected billing cycle. You'll receive a reminder before each renewal.
Can I change my subscription plan?
Yes. You can upgrade or downgrade your meal plan at any time before your next billing cycle.
What happens if I forget to choose my meals?
If a menu selection isn't made before the weekly cut-off, we'll prepare a selection of our most popular meals for your plan.
Are your meals cooked fresh?
Yes. Every meal is freshly prepared by our chefs using quality ingredients before being chilled to preserve freshness and flavour.
Where do you source your ingredients?
We aim to source high-quality ingredients from trusted suppliers, with a focus on freshness and consistency.
Are nutritional details available?
Yes. Nutritional information and allergen guidance are available for each meal where applicable.
Which areas do you deliver to?
Delivery is available within selected local areas. Enter your postcode during checkout to confirm availability.
Can I choose my collection or delivery time?
Yes. Available collection and delivery time slots are displayed during checkout.
How do TCK Rewards Points work?
Earn points every time you make an eligible purchase in-store, through takeaway or with your subscription. Points can be redeemed for future rewards and exclusive member benefits.
Do my Rewards Points expire?
Rewards Points remain active provided your account remains active. Full details can be found in the TCK Rewards Terms and Conditions.
Can I use Rewards Points together with promotional offers?
In most cases, yes. Certain promotions may have specific conditions, explained at checkout.
Which payment methods do you accept?
We accept all major debit and credit cards, along with selected digital payment methods. Accepted payment options will be displayed during checkout.
Is there a minimum order value?
Some delivery services may require a minimum order value. Collection orders have no minimum spend.
Do you offer gift cards?
Yes. Digital gift cards are available and can be redeemed online or in-store.
Can I provide feedback on my meals?
Absolutely. Customer feedback helps us improve our menu and service. You can leave a review through your account or contact our team directly.
What makes The Chilled Kitchen different?
The Chilled Kitchen combines restaurant-quality meals with the convenience of takeaway and flexible subscriptions. Our focus is on fresh ingredients, premium quality, flexible plans and rewarding loyal customers.
Will you be adding more meals and services in the future?
Yes. We regularly introduce new dishes, seasonal specials and additional services based on customer feedback and demand.
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