The Chilled Kitchen respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website, contact us, place an order, or use our services.

This policy has been prepared with reference to UK GDPR privacy notice guidance from the Information Commissioner’s Office, including the need to explain what data is collected, why it is used, lawful bases, retention, sharing and individual rights.

1. Who we are

The Chilled Kitchen is the data controller responsible for your personal information.

Company name: The Chilled Kitchen
Phone: 0161 647 7998
Email: hello@thechilledkitchen.co.uk

2. Information we may collect

We may collect and process the following types of personal information:

• Your name

• Email address

• Phone number

• Billing and delivery address

• Order details

• Payment information, where applicable

• Enquiry or message details

• Marketing preferences

• Website usage information, such as pages visited, device type, browser type and IP address

• Any other information you choose to provide when contacting us

We do not intentionally collect special category personal data, such as health information, religious beliefs, or biometric data.

3. How we collect your information

We may collect your information when you:

• Visit our website

• Place an order

• Complete a contact form

• Subscribe to emails or marketing updates

• Contact us by phone, email, social media, or another method

• Interact with our website cookies or analytics tools

4. How we use your personal information

We may use your information for the following purposes:

The lawful bases for processing personal data under UK GDPR include consent, contract, legal obligation and legitimate interests.

5. Marketing

We will only send you marketing emails where you have opted in or where we are otherwise legally allowed to do so.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in our emails or by contacting us at:

hello@thechilledkitchen.co.uk

If you unsubscribe, we may still contact you about existing orders, customer service matters, or important business communications.

6. Cookies and analytics

Our website may use cookies and similar technologies to help the website function, improve user experience, analyse traffic and support marketing activity.

Cookies may collect information such as your IP address, browser type, device type, pages visited and how you use the website.

Where required, we will ask for your consent before placing non-essential cookies on your device.

7. Sharing your information

We may share your personal information with trusted third parties where necessary, including:

• Payment processors

• Delivery or courier companies

• Website hosting providers

• Email marketing platforms

• IT and website support providers

• Accountants, bookkeepers, or professional advisers

• Analytics providers

• Legal or regulatory authorities, where required

We only share information where necessary and expect third parties to keep your data secure.

8. International transfers

Some service providers may process personal data outside the UK. Where this happens, we will take steps to ensure appropriate safeguards are in place, such as adequacy regulations or approved contractual protections.

9. How long we keep your data

We only keep your personal information for as long as necessary.

Typical retention periods may include:

• Order and transaction records: up to 6 years for tax and accounting purposes

• Customer enquiries: up to 24 months after the enquiry is resolved

• Marketing data: until you unsubscribe or withdraw consent

• Website analytics data: for a limited period depending on the analytics provider

• Legal or dispute-related information: as long as reasonably necessary to protect our rights

After this, your personal information will be deleted, anonymised, or securely destroyed.

10. How we protect your data

We take appropriate steps to protect your personal information from loss, misuse, unauthorised access, disclosure, alteration or destruction.

These measures may include secure systems, password protection, limited access, secure hosting, encrypted payment processing and regular website maintenance.

11. Your rights

Under UK data protection law, you may have the right to:

• Access the personal information we hold about you

• Ask us to correct inaccurate information

• Ask us to delete your personal information

• Ask us to restrict how we use your information

• Object to certain uses of your information

• Withdraw consent where we rely on consent

• Request a copy of your data in a portable format

• Complain to the Information Commissioner’s Office

The ICO explains that privacy notices should clearly inform people about their rights and how to complain if they are concerned about how their data is used.

To exercise your rights, contact us at:

hello@thechilledkitchen.co.uk

12. Complaints

If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office.

ICO website: ico.org.uk
ICO phone: 0303 123 1113

13. Links to other websites

Our website may contain links to other websites. We are not responsible for the privacy practices, content, or security of third-party websites. You should read their privacy policies before providing any personal information.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on our website with the updated date shown at the top.

15. Contact us

For questions about this Privacy Policy or how we use your personal information, please contact:

The Chilled Kitchen
Phone: 0161 647 7998
Email: hello@thechilledkitchen.co.uk