{"id":531,"date":"2026-05-20T13:26:52","date_gmt":"2026-05-20T13:26:52","guid":{"rendered":"https:\/\/thechilledkitchen.co.uk\/staging\/?page_id=531"},"modified":"2026-05-20T13:30:07","modified_gmt":"2026-05-20T13:30:07","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/thechilledkitchen.co.uk\/staging\/refund-policy\/","title":{"rendered":"Refund Policy"},"content":{"rendered":"\t\t
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Refund Policy<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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1. General Policy<\/b><\/p>

Due to the nature of chilled and perishable food products, The Chilled Kitchen is unable to offer refunds or exchanges once products have left the premises unless the product is proven to be:<\/p>

  • Faulty<\/li>
  • Unsafe<\/li>
  • Damaged at the point of sale<\/li>
  • Incorrectly supplied<\/li><\/ul>


    2. Reporting Issues<\/b><\/p>

    Any issues with products must be reported within 24 hours of purchase.<\/p>

    Customers may be asked to provide:<\/p>

    • Proof of purchase<\/li>
    • Product packaging<\/li>
    • Photographs of the product<\/li>
    • Batch or use by information<\/li><\/ul>


      3. Storage Responsibility<\/b><\/p>

      Customers are responsible for ensuring products are stored correctly after purchase.<\/p>

      All chilled products must be refrigerated below 5\u00b0C immediately after purchase.<\/p>

      Refunds cannot be issued for products affected by incorrect storage, misuse or failure to follow heating instructions.<\/p>

      4. Allergies & Dietary Requirements<\/b><\/p>

      Ingredient and allergen information is clearly displayed on packaging.<\/p>

      Customers are responsible for reviewing allergen information before consumption.<\/p>

      Refunds will not be issued where allergen information has been clearly provided.<\/p>

      5. Delivery Orders<\/b><\/p>

      Customers must check delivery orders upon arrival.<\/p>

      Any missing or incorrect items should be reported immediately.<\/p>

      6. Approved Refunds<\/b><\/p>

      Where a refund is approved, refunds will be processed using the original payment method where possible.<\/p>

      Refund processing times may vary depending on the payment provider.<\/p>

      7. Contact Information<\/b><\/p>

      The Chilled Kitchen
      0161 647 7998<\/p>

      \u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

      Refund Policy 1. General Policy Due to the nature of chilled and perishable food products, The Chilled Kitchen is unable to offer refunds or exchanges once products have left the premises unless the product is proven to be: Faulty Unsafe Damaged at the point of sale Incorrectly supplied 2. Reporting Issues Any issues with products […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-531","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/thechilledkitchen.co.uk\/staging\/wp-json\/wp\/v2\/pages\/531","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/thechilledkitchen.co.uk\/staging\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/thechilledkitchen.co.uk\/staging\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/thechilledkitchen.co.uk\/staging\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/thechilledkitchen.co.uk\/staging\/wp-json\/wp\/v2\/comments?post=531"}],"version-history":[{"count":4,"href":"https:\/\/thechilledkitchen.co.uk\/staging\/wp-json\/wp\/v2\/pages\/531\/revisions"}],"predecessor-version":[{"id":540,"href":"https:\/\/thechilledkitchen.co.uk\/staging\/wp-json\/wp\/v2\/pages\/531\/revisions\/540"}],"wp:attachment":[{"href":"https:\/\/thechilledkitchen.co.uk\/staging\/wp-json\/wp\/v2\/media?parent=531"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}